Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, make a purchase, subscribe to our newsletter, or communicate with us. This includes your name, email address, phone number, shipping/billing address, and payment information.

2. How We Use Your Information

We use the information we collect to:

• Process your orders and manage your account.
• Send you transaction confirmations and shipping updates.
• Respond to your comments, questions, and customer service requests.
• Send you marketing communications (if you have opted in).
• Improve our website and product offerings.

3. Info Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist with payment processing, shipping, and data analysis.
• Law enforcement or other third parties if required by law.

4. Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access. Payment transactions are processed using secure encryption technology.

5. Cookies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings, but some site features may not function properly.

6. Mobile Application Data Safety & Device Permissions

When you use the Ganic Stores mobile app (available on Google Play and Apple App Store), we may request access to specific device features to enable core services:

• Approximate Location: Used solely to calculate distances and present nearby retail stores and distribution outlets. We do not track your location continuously in the background.
• Microphone: Used exclusively for optional in-app voice search when you choose to dictate product search queries. Voice data is not stored or shared.
• Device Photos & Storage: Accessed only when you actively select photos for your profile avatar or upload proof photos for order return requests. We do not access your broader photo library.
• Push Notifications & Device Tokens: Used to dispatch real-time order tracking updates, delivery reminders, and critical account security alerts. You can toggle notifications off at any time in App Settings.
• Crash Diagnostics & App Analytics: Anonymous diagnostic telemetry is collected to identify software errors, prevent app crashes, and improve overall performance.
• Account Deletion: You have the right to request deletion of your account and personal data at any time directly through the app settings or via our web portal at /account/delete. Order and tax invoices are retained strictly as required by applicable laws.

7. Contact Us

If you have any questions or data privacy requests regarding this Privacy Policy or our mobile application, please contact our Data Protection desk at support@ganicstores.com.